How we handle your details
What we collect when you enquire or become a client, why we use it, who else touches it, how long we keep it, and how to ask us to change or delete it.
1 · The short version
We collect what we need to reply to you and to run your website. We do not sell it. We use a small number of providers for hosting, domains, email and backups, because a website cannot exist without them, and the categories are set out below. You can ask us what we hold, ask us to correct it, and ask us to delete it.
The rest of this page is the detail behind those four sentences.
India’s data protection framework. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have been notified with phased commencement. This notice is intended to operate with the provisions applicable to BizzWeb from time to time, and will be updated as further provisions come into force.
Two different things live on this page. Most of it is about information we decide the use of: your enquiry, your contract, your billing, your support messages. Section 10 is about something else entirely, the personal data that passes through your website from your own visitors and customers. For that data you decide the purpose and we act on your instructions, and the terms that govern it sit in the client data clause of the Terms rather than here.
2 · What we collect
When you submit the enquiry form
- name;
- email address;
- phone number;
- a description of what your business does;
- any notes or other information you choose to give us.
The form also records the time your enquiry was sent, and a one-way scrambled version of your IP address. Both exist to stop the form being abused by automated senders: the scrambled address lets us count repeat submissions without keeping a record of who visited, it cannot be turned back into your real address, and it is discarded within an hour.
When you become a client
To run the service we also process the information it needs: your domain, hosting and email configuration, your website content, billing records, support conversations, and technical and account information.
What we do not ask for
We do not ask for identity documents, financial account numbers, or any sensitive personal information, and you should not send them to us. We do not ask for card details and we do not store them. There is no online checkout on this website, so no card information is entered here. Where you pay by another method, that method handles the payment information under its own terms. See section 6.
3 · Why we use it
We use your information to:
- respond to enquiries;
- understand what you need;
- prepare proposals and quotes;
- contact you;
- set up and operate your service;
- provide support;
- manage billing;
- maintain security;
- keep business and legal records;
- comply with applicable law.
We do not use your information for anything unrelated to those purposes without telling you first.
4 · Consent, and taking it back
Where we rely on your consent to use your information, for example to send you something you asked to receive, you can withdraw that consent at any time by writing to support@bizzweb.in, or by using the unsubscribe link in the message.
Withdrawing consent stops that use going forward. It does not undo what was already done lawfully, and it does not stop us keeping the records we are required to keep, or the information we need to continue providing a service you are still paying for.
We do not send marketing emails or messages unless you opt in. Submitting the enquiry form is not opting in. It lets us reply to that enquiry, and nothing more. If we ever start a newsletter or an offers list, you will have to ask for it before you receive it.
5 · We do not sell your details
BizzWeb does not sell your personal information, and does not share it for anyone else’s advertising.
6 · Who else touches your information
We use third-party providers where they are necessary to operate the service. They fall into the categories below. The named provider for each category is the one we actually use for your service at the time, and we tell you which on request rather than listing alternatives here as though all of them were in use.
- Hosting
- Runs your website and stores its files and technical logs. Milesweb
- CDN and security
- Serves your site closer to its visitors and filters malicious traffic. Handles IP and technical information. Cloudflare
- Domain registrar
- Registers and renews your web address, and holds registrant and contact information. Which registrar is used depends on the extension. GoDaddy, Milesweb, Namecheap
- Business email
- Delivers and stores your mail. Zoho, Roundcube
- Backups
- Holds the copies described in your plan. Milesweb
- Certificate provider
- Issues the certificate that encrypts traffic between your website and its visitors.
- Analytics on this website
- Google Analytics, used by us as the operator of bizzweb.in. See cookies and tracking technologies.
- Marketing measurement on this website
- The Meta Pixel, used by us as the operator of bizzweb.in. See cookies and tracking technologies.
- Communication
- Email, WhatsApp and your network provider carry the messages and calls between us, under their own terms.
These providers do not all act in the same role, and it would be wrong to say they do. Hosting, CDN, email and backup providers process information in order to provide the part of the service we have asked them for. Google and Meta operate their analytics and advertising products under their own terms and their own privacy policies, and what they do with the information those products collect is governed by those terms as well as by this notice.
Where a provider changes, this page changes with it. We do not keep a longer list elsewhere that you would have to ask for.
Payments
There is no online checkout on this website and no payment gateway. Pricing and scope are agreed with you directly, and you pay against an invoice by a method agreed at the time.
Where payment is made through a bank, a UPI application or another third-party service, the information handled by that method is subject to the terms and the privacy notice of the service you used. If we ever add an online payment mechanism to this website, we will name the provider here and describe what it processes before it goes live.
7 · Where it is stored
BizzWeb primarily uses providers and infrastructure selected for the services described in this notice. Depending on the provider, the service and the technical configuration, some personal data or technical information may be processed or stored outside India.
Website files, databases and backups are held with the hosting provider named in section 6. Content delivery, analytics and marketing measurement are global services by design, and the providers behind them process information across their own networks under their own terms.
8 · The enquiry form
Submitting the enquiry form lets us contact you about that enquiry and about the services we might provide.
It does not, on its own, mean you have agreed to receive unrelated marketing. We will only send you that if you separately ask for it, or where the law otherwise permits the message.
10 · Your website's visitors
When we build and host a website for you, people visit it and sometimes submit forms on it. That information is yours, not ours.
Where BizzWeb processes personal data through or on behalf of your website in order to host, maintain, secure, support or troubleshoot it, you determine the purposes for which that data is processed, and we process it only as reasonably necessary to provide the services and in accordance with your documented instructions, subject to applicable law. If one of your visitors asks us about their information, we will point them to you.
The detailed terms for that processing, including confidentiality, security, subprocessors, breach assistance and what happens to the data when the service ends, sit in the Data Processing Addendum rather than in this notice. This page cannot do that job, and it is not written to.
What you remain responsible for
You are responsible for determining the notices, disclosures, consents, permissions and policies required for your business and your website. That includes, where applicable, privacy notices, cookie notices, terms of use, refund and cancellation policies, marketing consents and any disclosures specific to your sector.
BizzWeb may help you implement those things, but we do not provide legal, tax, regulatory or compliance advice unless we have expressly agreed to in writing. Anything we build or implement for you is based on the information and instructions you supply, and should be reviewed by your own adviser where that matters.
11 · Children
BizzWeb sells to businesses. Our services are not directed at children, and we do not knowingly collect information about a child through our enquiry form. If you believe a child has sent us information, write to support@bizzweb.in and we will delete it.
This section is about this website and our own enquiry process. It does not decide whether a website we build for a client is directed at children. That is for the client to determine for their own site and their own audience, and it is their responsibility under the Terms.
12 · How long we keep it
Different records have different lives, and one blanket period would be wrong for most of them. We keep each category for as long as it is needed for the purpose it was collected for, and for any period the law requires.
- Enquiries that do not become clients
- 12 months, unless there is a legitimate reason to keep a particular record longer.
- Contract and order records
- For the duration of the relationship, and afterwards for the period needed for legal and dispute purposes.
- Tax and accounting records
- For the period required by applicable tax and accounting law.
- Support records
- For as long as reasonably necessary for support, security and handling any dispute.
- Security logs
- For the period required by applicable law and our security requirements.
- Website backup after cancellation
- 30 calendar days from the Effective Termination Date, subject to any legal, dispute, legal-hold or security requirement. It does not include mailbox contents unless your Order expressly says otherwise. Set out in full in how cancellation works, and the two pages must always say the same thing.
We do not promise that every record about you is deleted 12 months after we stop working together, because that would not be true of the records we are required to keep.
13 · Your rights
Subject to applicable law, you can ask us to:
- tell you what information we hold about you and what we do with it;
- correct or update it;
- delete it;
- stop a use you had previously agreed to.
You may also nominate someone to exercise these rights on your behalf if you die or become unable to act.
Send requests to support@bizzweb.in. We handle requests promptly and within the period required by applicable law. We may need to verify your identity before we can complete a request.
If we cannot do what you asked, for example because we are legally required to keep a particular record, we will tell you why.
14 · Security
We use reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, loss and disclosure.
No online system can guarantee absolute security, and we will not claim otherwise.
15 · If something goes wrong
If BizzWeb becomes aware of a personal data breach, it will assess and respond to the incident, and notify affected persons and the applicable authorities within the time and in the manner required by applicable law.
Where it is appropriate and legally permitted, we may send an initial notification before every detail of the investigation is settled, and supplement it as further facts become available. A notification will say what happened, what information was involved, what we have done about it and what you should do.
16 · Our access to your website
Where we host and maintain your website, we may access files, databases, content, credentials and technical information, but only as reasonably necessary to provide, maintain, secure, support or troubleshoot the service, unless you authorise something else or the law requires it.
We do not routinely access the contents of your business email. We may access mailbox information or message content only where it is reasonably necessary to administer, secure, support or troubleshoot the service, where you authorise us to do so, or where the law requires it. We do not use your customers’ data for our own purposes.
17 · Third-party services
Google, email providers, payment providers, hosting providers, social platforms and other third parties have their own privacy policies and terms. Where your service depends on one of them, their policy applies to what they do with information you give them directly.
18 · Changes to this notice
We may update this notice. The effective date at the top of the page changes when we do, and we will tell existing clients about a material change rather than relying on you to notice it.
19 · Contact and complaints
- Privacy contact
- support@bizzweb.in
- Grievance contact
- support@bizzweb.in
- We reply
- Promptly, and within the period required by applicable law.
If you are not satisfied with how we have answered a complaint about your personal information, you can escalate it to the data protection authority in India, in the manner the law provides.
Want to know what we hold about you?
Ask. It is a short email and we will answer it plainly.